Customer service: +27 11 823 5008

Terms and conditions

Prismaflex International is a leader in the industrial manufacturing of billboards and large format digital printing.

With PrismaPrint, Prismaflex International offers its customers and partners the possibility to order and print online all formats on all types of media (PVC tarpaulins and banners, posters and posters for papers, textiles, rigid supports, etc.).

These General Conditions of Sale govern relations between Prismaflex International (the Company) and the Customer in connection with the sale of the Products on the website www.prismaprint.fr.

The platform located at www.prismaprint.fr aims to provide products for professionals.
Nevertheless the website www.prismaprint.fr remains open to the consumer as an end user for personal use. For consumers, the terms and conditions described below apply.

Professionals

1. PREAMBLE

These general conditions of sale are applicable subject to the special stipulations of the parties (the "Company" or "PRISMAFLEX INTERNATIONAL" and the "Customer").

The delivered goods or services are designated by "Product (s)".

If applicable, all plans and technical documents relating to the Product or its manufacture, which have been submitted by one party to the other party before or after the conclusion of the contract, remain the property of the party who delivered them.

Plans, technical documents and other technical information received by one party will not be used, without the agreement of the other party, for purposes other than those for which they were intended.
Without the consent of the submitting party, they may not be used for other purposes or copied, reproduced, transmitted or disclosed to a third party.

2. ORDER

The selection of Products on the site www.prismaprint.fr by the Customer for their purchase is the subject of an Order.

For any Order, the Customer is invited to:

  • Select the print media
  • Configure the product according to the proposed criteria
  • Specify the order options.

The Customer will then be able to view his personalized quote online, mentioning the price calculated on the basis of the information he has provided.

The Customer may also place an order by contacting the Company's Customer Service Department for a quote to be sent to him by email.

Whatever the mode of order, the Customer must verify that the quote corresponds to the information provided, its needs, constraints and specifications before final validation of the Order.

The Company reserves the right to refuse the order received through its website or any other means without the Purchaser being able to claim any compensation in this respect, in particular due to the unavailability of the Product or Products, their infeasibility or when the order contains illegal content.

The contract is concluded upon confirmation of the order by the Company.

3. PRICE - PAYMENT

3.1: Price

The sales prices displayed on the www.prismaprint.fr website are valid until new issues cancel the previous conditions. Prices are subject to change without notice.

The prices indicated on the site www.prismaprint.fr are expressed in euros Without Taxes. They are increased on the invoice of taxes legally applicable on the day of the billing.

Shipping costs are excluded from the selling price of the products. These are added at the end of the order.

The price charged to the Customer is the price in effect on the date of issue of the Customer Order subject to the Confirmation of the Company.

Unless otherwise stipulated, the purchase price is 100% payable on the order.
 

3.2: Payment

Payment for orders can be made by the following payment methods:

  • Cash online, by credit card CB, Visa and Mastercard;
  • By Paypal secure payment system electronic wallets;
  • Wire Transfer
  • By check sent to headquarters (for sales in mainland France only)

In the case of payment by check, the start of production is not started until 15 days after receipt of the payment order by the Company.

In case of advance payment, and whatever the agreed period, no discount will be granted by the Company.

Any deferred payment will require the prior written consent of the Company. In the event that the Company has agreed to a deferred payment, the Company remains entitled to demand the payment of a deposit, the amount of which may depend on the volume of the order, the Customer's history, etc.

Rebates and rebates (commercial benefits) whose rates are available on request, will be due and payable only under the express condition that the Company has cashed, at agreed dates, the full amount of all invoices issued during the calendar year giving entitlement to said rebates and rebates.

In the event of non-payment on the due date, the amount due will give rise to a late payment interest fixed at three times the French legal interest rate in force, without notice being required.

On the other hand, the payment of sums due after the eligibility date appearing on the invoice will automatically increase the amount thereof by the lump-sum indemnity of € 40 provided for in Article L441-6 paragraph 12 of the Commercial Code, the amount of which is set by Decree No. 2012-1115 of 2 October 2012 (Article D441-5 of the Code of Civil Enforcement Procedures).

In the event of a regulatory change in the amount of this lump sum payment, the new amount will automatically be substituted for the one appearing in these general conditions of sale.

The application by operation of law of this lump sum indemnity shall not preclude the application of a supplementary increase of the claim equal to the entirety of the sums which will have been exposed, whatever the nature, for the recovery of the claim ".

The Company reserves the right to suspend or cancel pending orders without prejudice to any other recourse

4. DELIVERY

The Company delivers exclusively in metropolitan France (including Corsica) and does not deliver in postal boxes.

Delivery times are given for information only, depending on available stocks. Delays in delivery can not, under any circumstances, result in the cancellation of the Order, the refusal of the Products ordered or the granting of penalties or damages.

Deliveries are subject to carriage by the Customer, in accordance with the provisions of article 3.1 hereof.

In the event that the delivery address differs from the billing address and more particularly in the context of delivery to a third party, the contract is deemed to have been exclusively concluded between the Company and the Buyer and the third party has no no appeal against the Company.

Except in case of force majeure as defined in article 9, the Customer who does not remove the Product on the date of the notification of removal must however pay the price as if the abduction had taken place. The Company will make all arrangements at the expense and risk of the Customer to store the Product.

If the Customer is prevented from proceeding to receive the Product for a reason falling under Article 7, the Company may, in writing, give notice to the Customer to have to receive the Product within a reasonable time. If, for a reason for which the Company is not liable, the Customer does not receive the Product within this period, the Company may, in writing, terminate the contract and is entitled to compensation for the losses that it has suffered as a result of Customer's failure.
 

5. RISK TRANSFER

The agreed terms of delivery shall be interpreted in accordance with the INCOTERMS in force on the date of conclusion of the contract. If no particular delivery condition has been agreed, the delivery takes place "Ex Works" (EXW).

If, in the case of delivery "Ex Works", and at the request of the Customer, the Company agrees to ship the Product to its destination, the transfer of risks takes place at the latest when the delivery of the Product to the first carrier .

Partial shipments are allowed unless otherwise stipulated.
The Customer's attention is drawn to the need to take, if necessary, any reservations against the carrier.

The Customer must carefully check the Products delivered at the time of their arrival, so that the Products damaged by transport, damage and loss are recorded upon receipt, on the carrier's discharge and accepted by the latter. Otherwise, the Customer can not expect any compensation.

It is specified that in case of issuance of a BAT at the request of the Customer, the validation of the BAT by the Customer will relieve the Company of any responsibility for all defects, errors or omissions that would be visible on the BAT.

Defects that are not due to transport but to non-compliance with the order must be the subject of a complaint addressed to the Company, within a maximum period of 7 days from receipt of the products, by fax and by registered mail with acknowledgment of receipt. After this period, the Products concerned will not be returned or exchanged and may not give rise to the payment by the Company of damages to the Customer.
 

6. RETRACTATION

It is recalled that the right of withdrawal is INAPPLICABLE to orders placed by professionals.

In addition, with regard to the supply of goods made to particular and personalized specifications, the right of withdrawal is excluded in accordance with the provisions of Article L.121-21-8 of the Consumer Code.

 

7. RESERVATION OF PROPERTY - CLAIM

THE PRODUCT SHALL REMAIN THE PROPERTY OF THE COMPANY UNTIL COMPLETED PAYMENT OF ITS PRICE IN PRINCIPAL AND ACCESSORIES, IN SO FAR AS THIS RESERVE OF PROPERTY IS VALID UNDER THE LAW APPLICABLE TO THE CONTRACT.

DOES NOT CONSTITUTE A PAYMENT WITHIN THE MEANING OF THIS CLAUSE, THE REMISSION OF A TITLE CREATING AN OBLIGATION TO PAY (TREATED OR OTHERWISE).

AT THE REQUEST OF THE COMPANY, THE PURCHASER ASSISTS THE COMPANY IN TAKING THE MEASURES NECESSARY TO PROTECT, IN THE COUNTRY CONCERNED, THE PROPERTY OF THE COMPANY ON THE PRODUCT.

THE RESERVE OF PROPERTY DOES NOT AMEND THE TRANSFER OF RISKS AS PROVIDED FOR IN ARTICLE 5.
IN CASE OF NON-PAYMENT BY THE PURCHASER ON THE DATE INDICATED, THE COMPANY MAY REQUIRE THE RETURN OF THE PRODUCT NOT YET PAID, AT THE COSTS AND RISKS OF THE PURCHASER, BY MEANS OF SENDING A LETTER RECOMMENDED WITH NOTICE OF RECEIPT. IN CASE OF PROCEDURE EMPOWERED TO EXERCISE THE ACTION IN CLAIM OF THE PRODUCT. IF WITHIN THREE MONTHS THE PURCHASER HAS NOT PAID THE AMOUNT OF THE, THE COMPANY IS ENTITLED BY WRITTEN NOTIFICATION TO THE CUSTOMER, TO TERMINATE THE CONTRACT AND TO REQUEST TO BE INDEMNIFIED OF THE LOSSES WHICH IT HAS SUBMITTED.

INDEMNITY MUST NOT EXCEED THE SELLING PRICE OF THE PRODUCT.

8. RESPONSIBILITIES

The Company's liability is limited to defects that occur within the following timeframes:

  • one month for Printed Products,
  • one year for all other Products, including in the event that the Company carries out the assembly itself or has it done by an authorized installer.
  • This period will be proportionally reduced if the daily use of the Product exceeds that which is agreed.

The replaced defective parts are returned to the Company at the Client's expense and are the property of the Company.

In addition, this warranty does not apply:

  • to a Product transformed or modified by anyone other than the Company;
  • if the defect is the result of abnormal use of the equipment, lack of maintenance on the part of the client, failure to comply with the Company's recommendations at the installation level or if it results from installation or a faulty installation of the Product by a third party.

In the event that the liability of the Company is incurred for non-compliance or defectiveness of the Products or delivery or late delivery, the damages that would be due will be limited to the total net value of said Products.

In the event that the data provided by the Customer does not comply with the Company's recommendations, the Company can not be held liable for the quality and the rendering of the print.

The Company is not liable for any damage to the goods as a result of the Product after its delivery as soon as the Customer has taken possession of it or, as the case may be, when handed over to the first carrier. In the same way, the Company is not responsible for any damage caused to Products manufactured by the Customer, nor to Products incorporating those of the Customer.

Nor does it extend to normal wear and tear or repair of any other damage resulting from the defect, including loss of production, loss of profits and any other indirect damage such as loss of cancellation. total or partial advertising campaign or display.

For products intended for indoor use, the Company will not be liable for damages resulting from use outdoors.

For products intended for an outdoor user, the Company will not be liable for damage resulting from winds greater than 100 Km / h if these winds are the cause of the fall or tearing in whole or in part of the Products, or of their defect.

If the Company incurs liability in respect of a third party for damages to property as described above, the Customer shall indemnify, defend and guarantee the Company.

If an action for damages on the grounds described in this Clause is brought by a third party against one of the parties, it will immediately inform the other party in writing.
 

9. CUSTOM PRODUCTS

The Customer undertakes not to solicit online the realization of personalized products whose content is likely to infringe public order, morality or the rights of third parties.
In particular, the Client guarantees that he has all the necessary authorizations and rights (in particular industrial and intellectual property rights such as trademark rights and copyrights) in the images and content he puts at the disposal of Prismaflex International and its potential partners for the execution of the contract for the purchase of Customized Products pursuant to this Agreement. In particular, the Client guarantees that the content provided for personalization does not constitute a counterfeit of a pre-existing work, that they will not incite violence, and that they will not promote the use of products or services. unlawful.
The Client grants to Prismaflex International and its possible partners, for the execution of the contract for the purchase of personalized Products in application of the present, the rights of reproduction, representation, modification, and storage, on all existing or future supports, for the duration necessary for the realization of the personalized product, all over the world.
Consequently, the responsibility of Prismaflex International and its possible partners can not be engaged for facts related, directly or indirectly, with the personalized Products because, directly or indirectly, of the reproduced content.
In the event of a claim, the Customer undertakes to compensate Prismaflex International and its potential partners on first demand for all direct and indirect damage suffered, including any costs, charges, expenses, image damage and loss of profit caused.
Prismaflex International is not obliged to keep the data communicated for the purpose of the realization of the personalized Products: its responsibility can not therefore be engaged in this respect.
In addition, and depending on the circumstances, Prismaflex International reserves the right to refuse the execution of an Order for personalized Products, the content of which would appear contrary to the commitments under this article.
Lastly, when it comes to rendering, Prismaflex International's commitments are limited to an obligation of means, in order to achieve the personalized Product in an optimal way. The Buyer is informed that the rendering of the restitution after printing may vary from one medium to another, without the quality of the service provided by Prismaflex International being in question.
It is recalled that the Buyer does not benefit from a right of withdrawal for personalized Products.

 

10. FORCE MAJEURE

Each of the parties shall be entitled to suspend the performance of its obligations under the contract, insofar as such performance is prevented by any unforeseeable event, irresistible and external to the debtor making it impossible to perform his performance and in particular by: disputes, and any other circumstance outside the control of each party such as: fire, war, general mobilization, insurrection, requisition, seizure, embargo, energy restrictions and defects or delays in the delivery of subcontractors caused by such circumstances.

A circumstance as referred to in this article, whether its disclosure takes place before or after the conclusion of the contract, confers a right to suspend the contract only on the condition that its effects on the execution of the contract can not have provided at the time of the conclusion of the said contract.

The party requesting the application of force majeure shall notify the other party without delay, in writing, of the beginning and end of the circumstance thus qualified. If force majeure prevents the Customer from fulfilling its obligations, it shall indemnify the Company for the costs resulting from the protection and security of the Product.
Regardless of the consequence thereof in these Terms and Conditions, each party is entitled to terminate the agreement by written notice to the other party if performance of the contract is suspended pursuant to this article for more than six months.


11. ANTICIPATED NON-PERFORMANCE

Notwithstanding the other provisions of these GTCS regarding the suspension, each party has the right to suspend the performance of its contractual obligations when it is clear from the circumstances that the other party is unable to perform its obligations.

A party suspending its obligations must immediately notify the other party in writing.
 

12. TECHNICAL IMPROVEMENTS

Products or parts, which, at the express request of the Customer, should be provided to him in their previous version or original, are sold by the Company only within the limits of available stocks.
This provision is only applicable from the end of the guarantee provided for in Article 8.


Individuals


Prismaflex International is a leader in the industrial manufacturing of billboards and large format digital printing.

With PrismaPrint, Prismaflex offers its customers and partners the possibility to order and print online all formats on all types of media (PVC tarpaulins and banners, posters and posters for papers, textiles, rigid supports, etc.).

The platform located at www.prismaprint.fr is intended to provide products for the main destination of professionals.

Nevertheless the website www.prismaprint.fr remains open to the consumer as an end user for personal use. For consumers, these general conditions of sale apply.

Consequently, these General Conditions of Sale specifically govern the relations between Prismaflex International (the Company) and the consumers (the Buyer), as part of the sale of the Products on the website www.prismaprint.co.za
 

1. ORDER

The selection of Products on the site www.prismaprint.fr by the Purchaser for their purchase is the subject of an Order. The Buyer is invited to validate his Order. This order validation commits him to pay the Seller.
After payment of the Order, the Buyer receives an Order Confirmation email.
This Order Confirmation formalizes the conclusion of the sale, subject to a cancellation of the sale for the following reasons:

  • Unavailability of the Product. If necessary, the Buyer is informed as soon as possible and the refund is made as soon as possible and at the latest within fourteen (14) days of payment of the sums paid;
  • Refusal of the payment transaction by the bank concerned;
  • Dispute with the recipient and / or the Buyer
  • Fraud or force majeure.

The automatic registration systems associated with the PRISMAPRINT sales site are considered as proof of the nature, content and date of the Order.

2. PRICE

Prices are expressed in euros.
Prices shown on the product sheets do not include transport ie delivery charges (unless otherwise indicated and indicated on the product sheet).
The price indicated on the Order Confirmation:

  • Is the final price;
  • Is expressed all taxes included;
  • Includes VAT (Value Added Tax) for France and the countries of the European Union;
  • Includes the price of the Products as well as the cost of handling, packing, preserving the products and transport and delivery to the buyer;
  • Does not include telecommunications charges inherent to access to the site; and
  • Is valid as long as the offer is on the website.
  • In case of delivery outside Metropolitan France and the EU, the price indicated on the Order Confirmation does not include:
  • Taxes due on the importation of goods,
  • The rights of customs,
  • Value Added Tax, and
  • Any other taxes (whatever their qualification or exact name) due under the laws of the country of receipt of the Order.

Purchaser opting for a delivery outside metropolitan France is therefore solely responsible with regard to the obligations of declaration and possible payment of taxes resulting therefrom.

3. PAYMENT

The payment of the price (price indicated on the Confirmation of Order) is made to the Order, in a secure environment. Accepted methods of payment are:

  • Credit cards with CB, Visa and Mastercard;
  • Paypal secure payment system electronic wallets; and
  • Checks (for sales in mainland France only). The Order is validated 15 days after the receipt of the payment order by the Company.
     

4. DELIVERY


Prior information

The Buyer undertakes to communicate all the information relating to the delivery conditions (place, addressee ...) during the Order. This information is binding on the Buyer: in the event of an error in the addressee's address or other information, the Seller can not be held responsible for any impossibility of delivering the Product.


Organization

The delivery information and the Buyer's Order are forwarded to a shipping company.
This transport company (La Poste or other transport company), hereinafter the Carrier, is selected according to the specificities of the Order.
The Buyer's Order may be subject to a phased delivery (several deliveries for the same Order to the same address): this is particularly the case in case of unavailability of the Products.

 

Shipping cost

Delivery charges are the sole responsibility of the Buyer. They are calculated and communicated as follows:

  • The amount of delivery costs is indicated to the Buyer before he is invited to validate his Order, so that the Buyer has full information on the total price of his Order before committing .
  • The Buyer can obtain, without any Order, an estimate of delivery costs by clicking here www.prismaprint.fr/pages/18-frais-de-livraison.html. These estimates concern Standard Volume Orders, destined for the European Union. In case of delivery outside this zone, the Buyer can request a quote on simple written request addressed to [email protected] This estimate will be communicated to him as soon as possible.
  • In the case of staggered delivery, the Order does not give rise to an additional billing: the delivery charges are calculated as if the Order was the subject of a single delivery.
  • In case of delivery to two different addresses: the Buyer must place two separate Orders, and pay for each the corresponding delivery costs.
     

Time

The deadline for delivery of the Products is communicated to the Buyer before the validation of the Order. Currently, on average, the Products ordered are delivered to the shipping company no later than eight (8) business days after the Order Confirmation.

5. VERIFICATION OF THE ORDER FOR DELIVERY

At the time of delivery, the Buyer agrees to:

  • check the condition of the packaging and the condition of the Products as soon as they are received;
  • make any reservations and / or claims necessary on the Carrier's delivery note; and
  • refuse to take delivery of a product that is obviously damaged; and
  • notify the Seller of his reservations by registered letter with acknowledgment of receipt within two working days of delivery

After the delivery, if the Purchaser notices any defects that are the subject of reservations (new reserves and / or additional reserves) to be sent to the Carrier, and that he has not mentioned them on the delivery note, he undertakes at :

  • Communicate any defect noticed to the Carrier within three days following this delivery by registered letter with request for a receipt notice; and
  • Send a copy of this letter to the Seller by registered letter with acknowledgment of receipt.

Failure to make a claim within the three day period precludes Seller's action against the Carrier.
 

6. RETRACTATION


Existence of the right of withdrawal

Pursuant to Articles L 121-18 et seq. Of the Consumer Code, the Purchaser has a fourteen (14) day withdrawal period to withdraw from his contract concluded at a distance, without having to give reasons for his decision.

The company strives to present the Products with visuals and texts as faithful and accurate as possible. If, however, the Purchaser finds that the variations between these representations and the Delivered Product are not insignificant, he is requested to inform the Seller and, if he wishes, he may exercise his right of withdrawal.


Starting point and expiry of the withdrawal period

The right of withdrawal may be exercised by the Buyer from the receipt of the goods by the Buyer or a third party, other than the carrier, designated by him. The period of fourteen days runs from the day of receipt of the goods by the Buyer. In the case of an order for several goods delivered separately or in the case of an order for a good consisting of lots or multiple parts whose delivery is spread over a defined period, the period runs from the receipt of the last good or lot or the last piece.

When this period expires on a Saturday, a Sunday, a holiday or holiday, it is extended until the next working day.
 

Implementation of the retraction

The Buyer informs the Company of its decision of retraction by sending him, before the expiry of the fourteen day period, the withdrawal form proposed by the Company the Seller or any other declaration without ambiguity, expressing his will to retract . In case of use of the withdrawal form proposed by the Company, the Buyer will receive, without delay, from the Company, an acknowledgment of receipt of the retraction on a durable medium.

The Buyer agrees to return the Product (s):

  • without undue delay and, at the latest, within fourteen days of the communication to withdraw,
  • to PRISMAFLEX INTERNATIONAL, Customer Service PRISMAPRINT, 309 route de Lyon, CS 50001, 69610 Haute Rivoire, France in conditions to ensure the conservation and adapted to its value, risks and costs of the Buyer
  • not used,
  • in a packaging allowing the transport without alteration or deterioration of the Product, and in a state consistent with the reason for the return of the Product (s), preferably in its (their) original packaging, and accompanied by all its (their) possible accessories, notice (s) of use, documentation (s) as well as elements of identification of the Order concerned.

The responsibility of the Purchaser may be engaged in case of depreciation of the Products resulting from manipulations other than those necessary to establish the nature, the characteristics and the good functioning of the Products. Indeed, the right of withdrawal is not intended to allow the testing of Products but to allow to verify the nature and characteristics, handle and inspect in a manner that would also be allowed in store. Therefore, the Buyer undertakes to handle and inspect the Products with all necessary precautions during the retraction period and to return them in perfect condition.
 

Refund

Pursuant to Article L.121-24 of the Consumer Code, when the right of withdrawal is exercised, PRISMAFLEX INTERNATIONAL reimburses the Buyer for all amounts paid, including the costs of the initial delivery, without undue delay. and at the latest within fourteen days from the date on which PRISMAFLEX INTERNATIONAL is informed of the Buyer's decision to retract.
PRISMAFLEX INTERNATIONAL makes this reimbursement using the same method of payment used by the Buyer for the initial transaction, except with the express agreement of the Buyer for PRISMAFLEX INTERNATIONAL to use another means of payment and to the extent that the refund does not apply. does not cause any costs for the Buyer.
PRISMAFLEX INTERNATIONAL is not obliged to reimburse the additional costs if the Buyer has chosen a more expensive delivery method than the standard delivery method proposed by PRISMAFLEX INTERNATIONAL.
The Buyer bears the direct costs of returning the goods.


No right of withdrawal

In application of article L.121-28 of the Consumer Code, the Buyer can not exercise the right of withdrawal in cases where the Products concerned:

  • have been made according to the Buyer's specifications or clearly personalized, for example for personalized decoration products; or
  • are likely to deteriorate or expire quickly; or
  • have been unsealed by the Buyer after delivery and can not be returned for reasons of health protection; or
  • after being delivered and by their nature, are mixed inseparably with other items.
     

7. GUARANTEES
 

Product Compliance

The Products are intended for the French market. They are therefore developed in accordance with the applicable standards and regulations.
In all cases, the Buyer undertakes to make reasonable use of the Product, in accordance with the accompanying instructions (including instructions for use, instructions for use, advice) under conditions adapted to its function, its primary features and to its destination. The Seller declines all responsibility in the event of misuse, improper installation, non-observance of the instructions and notices, retention in abnormal conditions, or in case of use of the Products not in accordance with their intended purpose.
 

Legal guarantees

The Buyer benefits at least from the legal guarantee of conformity provided for in articles L. 211-4 and following of the Code of the consumption and the guarantee of the defects of the thing sold provided for in articles 1641 and following of the Civil code.


Legal guarantee of conformity

In application of Article L.211-4 of the Consumer Code,
"The seller is obliged to deliver a good in accordance with the contract and responds to defects of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility. ".


In application of Article L.211-5 of the Consumer Code,

"To be in conformity with the contract, the property must:

1) ° Be fit for the usually expected use of a similar good and, where appropriate:

correspond to the description given by the seller and possess the qualities that he has presented to the buyer in the form of a sample or a model;
present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2 °) Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, made known to the seller and that the latter has accepted. ".

Essentially, under this warranty, the Buyer has the right to demand the conformity of the goods to the contract, without any cost to him.

The defects of conformity which appear within twenty-four months from the delivery of the good are presumed to exist at the time of the delivery, unless proven otherwise.

In case of lack of conformity, the Purchaser chooses between the repair and the replacement of the good, except if this choice entails a cost obviously disproportionate compared to the other modality, taking into account the value of the good or the importance of the default.

When the repair and replacement are impossible, the Buyer can return the property and get the price back or keep the property and get a part of the price.
Finally, pursuant to Article L.211-12 of the Consumer Code,

"The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. ".
For more information on how to exercise the legal guarantee of conformity, see articles L.211-4 to L.211-14 of the French Consumer Code.
 

Legal warranty of defects of the thing sold

In application of article 1641 of the Civil Code,
"The seller is bound by the guarantee by reason of the hidden defects of the thing sold, which renders it unsuitable for the use for which it is intended, or which diminishes the use so much that the buyer would not have acquired it, or would have given a lower price if he had known them. ".

Essentially, under this warranty, the Buyer has the choice to return the item and get the price back, or keep the thing and get a part of the price.
In application of Article 1648 paragraph 1 of the Civil Code,
"The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. ".
For more information on how to exercise the guarantee of hidden defects of the thing sold, see articles 1641 to 1649 of the Civil Code.
 

TO REMEMBER :

  • the seller is liable for defects in the conformity of the goods to the contract under the conditions of article L. 211-4 et seq. of the Consumer Code and the hidden defects of the item sold under the conditions set out in articles 1641 and following of the Code civil
  • the Buyer has a period of two years from the delivery of the property to act on the basis of the lack of conformity of the property;
  • the Purchaser may choose between repairing or replacing the goods, subject to the cost conditions provided for in Article L. 211-9 of the Consumer Code;
  • the Purchaser is exempted from showing proof of the lack of conformity of the good during the six months following the delivery of the good. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods.
  • the legal guarantee of conformity applies regardless of the commercial guarantee that may be granted;
  • the Purchaser may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and in this case, he may choose between the resolution of the sale or a reduction of the selling price in accordance with article 1644 of the Civil Code.
  • the name and address of the seller guaranteeing the conformity of the goods sold on this website, and allowing the Purchaser to make a request under the legal guarantee of conformity provided for in articles L. 211-4 et seq. Code of consumption or warranty defects of the thing sold within the meaning of articles 1641 and following of the Civil Code are:
  • Prismaflex International, Customer Service Prismaprint, 309 route de Lyon, CS 50001, 69610 Haute Rivoire, France.

To the extent accepted by the applicable rules of public order, PRISMAFLEX INTERNATIONAL is not liable for indirect damage, including any costs incurred by the degradation of the support.

8. CUSTOM PRODUCTS

The Buyer undertakes not to solicit the realization of personalized Products whose content is likely to undermine public order, morality or the rights of third parties.

In particular, the Purchaser guarantees that he has all the necessary authorizations and rights (in particular industrial and intellectual property rights such as trademark rights and copyrights) in the images and content he makes available to Prismaflex International and its potential partners for the execution of the contract for the purchase of Custom Products pursuant to this Agreement. In particular, the Buyer warrants that the content provided for the personalization does not constitute an infringement of a pre-existing work, that they will not incite violence, and that they will not promote the use of products or unlawful services.

The Buyer grants to Prismaflex International and its potential partners, for the execution of the contract for the purchase of personalized Products in application of the present, the rights of reproduction, representation, modification, and storage, on all existing or future supports , for the duration necessary for the realization of the personalized product, in the whole world.

Consequently, the responsibility of Prismaflex International and its possible partners can not be engaged for facts related, directly or indirectly, with the personalized Products because, directly or indirectly, of the reproduced content.
In the event of a claim, the Purchaser undertakes to compensate Prismaflex International and its potential partners on first demand for all direct and indirect damage suffered, including any costs, charges, expenses, image damage and loss. of profit caused.
Prismaflex International is not obliged to keep the data communicated for the purpose of the realization of the personalized Products: its responsibility can not therefore be engaged in this respect.

In addition, and depending on the circumstances, Prismaflex International reserves the right to refuse the execution of an Order for personalized Products, the content of which would appear contrary to the commitments under this article.

Lastly, when it comes to rendering, Prismaflex International's commitments are limited to an obligation of means, in order to achieve the personalized Product in an optimal way. The Buyer is informed that the rendering of the restitution after printing may vary from one medium to another, without the quality of the service provided by Prismaflex International being in question.

It is recalled that the Buyer does not benefit from a right of withdrawal for personalized Products.
 

9. CLAIMS

Concerned with the satisfaction of the Buyer, the Seller remains attentive to his suggestions, comments and complaints. The Buyer may address these to Customer Service:

  • Mailing address: - Prismaflex International, Customer Service Prismaprint VPC Claims, 309 route de Lyon CS 50001, 69610 Haute Rivoire, France
  • Email address: [email protected]
  • Phone +33 (0) 4 74 70 68 00; Fax: +33 (0) 4 74 70 68 06

To optimize the responsiveness of the Customer Service, the Buyer is requested to specify, in any communication, the reference and date of the Order concerned.
In addition, unless otherwise stated in these General Terms and Conditions of Sale, the Buyer undertakes to communicate any complaint by e-mail and / or Registered Letter with acknowledgment of receipt.
 

10. ACCEPTANCE OF CONDITIONS

By using the website www.prismaprint.fr, the Buyer acknowledges having read these Terms and Conditions of Sale and Terms and Conditions of Use. The Validation of an Order is therefore acceptance by the Buyer of the terms of the General Conditions of Use and General Conditions of Sale without restriction or reservation. In the absence of prior written agreement of the Seller, these terms of sale and use of the site prevail over any other stipulation.

These General Conditions of Sale and the General Conditions of Use of the site www.prismaprint.fr may be modified to ensure their conformity and their adaptation to the quality of service that the Seller wishes to offer. The Buyer undertakes to read their stipulations before each Order. They determine the rules that will apply to them.

If any of the provisions of these Terms and Conditions and / or Terms and Conditions of Use are canceled, this nullity will not invalidate the other stipulations of the contract, which will remain in force.

Seller's failure to make any commitment to any of the obligations contained herein shall not be construed in the future as a waiver of the obligation.
 

11. PRESCRIPTION

It is recalled, pursuant to Article R.111-1 of the Consumer Code, that under Article 2232 of the Civil Code, "postponement of the starting point, suspension or interruption of the prescription may not have the effect of extending the period of the extinctive prescription beyond twenty years from the day of the birth of the right '.
 

12. APPLICABLE LAW

These General Conditions of Sale and General Conditions of Use are subject to French law.

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PRISMAFLEX RSA
4 Herman Pieters Street, Hughes
Boksburg 1459, Gauuteng,
South Africa